Refund Policy

1Overview

This policy is part of our Terms of Service. It covers crypto deposits to your balance, crypto withdrawals, marketplace purchases, swap desk trades and swap credit, and in-game item deposits and withdrawals. Nothing in it removes rights you have under consumer law that can't be excluded.

2Crypto payments are irreversible

Once a cryptocurrency transaction is confirmed on its network, nobody — not you, your wallet provider, or BloxyShop — can reverse it. There are no chargebacks. Please check the coin, the network, the address and the amount before you send anything.

3Deposits credited to your balance

When a deposit to your deposit address has the required confirmations, its US-dollar value — at the rate described in section 6 — is credited to your BloxyShop balance. Credited deposits are not refundable to the wallet that sent them. Your balance remains yours: you can spend it on the marketplace or withdraw it at any time under the normal withdrawal rules (minimum $5.00, daily limit $5,000.00, and the network fee for the coin you choose).

Coin	Accepted network	Credited after	Min. depositMin.	Withdrawal feePayout fee
BTCBitcoin network	Bitcoin network	2 confirmations	$5.00	$2.50
ETHEthereum mainnet	Ethereum mainnet	12 confirmations	$5.00	$2.00
SOLSolana mainnet	Solana mainnet	Finalized	$1.00	$0.05
LTCLitecoin network	Litecoin network	3 confirmations	$1.00	$0.10
USDTTron (TRC-20)	Tron (TRC-20)	20 confirmations	$1.00	$1.50
USDTBNB Smart Chain (BEP-20)	BNB Smart Chain (BEP-20)	30 confirmations	$1.00	$0.50
USDTEthereum (ERC-20)	Ethereum (ERC-20)	12 confirmations	$5.00	$3.00
USDCEthereum (ERC-20)	Ethereum (ERC-20)	12 confirmations	$5.00	$3.00
USDCBNB Smart Chain (BEP-20)	BNB Smart Chain (BEP-20)	30 confirmations	$1.00	$0.50

4When we fail to credit a deposit

If you sent a supported coin, on the right network, to the deposit address shown on your Wallet page, at or above the minimum for that coin, and your balance wasn't credited after the required confirmations because of a problem on our side, we will fix it. After confirming the transaction on the blockchain, we will either credit your balance with its value at the rate described in section 6, or, if we can't credit it, refund it to the sending address, less the network fee for sending it back. This is the only case in which we return crypto to a sending wallet.

Your deposit addresses are permanent, so there is no payment window to miss: a correct deposit is credited whenever it arrives. If a confirmed deposit hasn't appeared in Wallet → Transactions within an hour, contact support with the transaction ID.

5Wrong network or unsupported token

Deposits sent on any other network (for example USDT on Polygon or Solana, or USDC on Solana, Base, Polygon or Arbitrum), BNB itself, and deposits of tokens or coins we don't support cannot be credited and cannot be recovered or refunded. We can't reverse blockchain transactions, and we can't make exceptions for these cases.

6Deposit amounts, rates and minimums

• Any amount at or above the minimum is credited in full — by the value that actually arrives at your deposit address, after any fee your wallet or exchange took. We don't top up amounts that arrive smaller than you intended.
• Rate — ETH, USDC, USDT and SOL deposits are valued at the market rate when we first detect the transaction on its network. BTC and LTC can be detected before they are confirmed, so the US-dollar amount shown for them before they are credited is an estimate: they are credited at the lower of the market rate when we first detect the transaction and the rate when it first confirms — and, if it takes more than an hour to confirm, at the rate when it is credited if that is lower still.
• Large deposits — a single deposit worth more than $50,000.00 is reviewed by staff before it is credited.
• Deposits below the minimum for the coin (shown in the table above and on the deposit screen; measured in US dollars at the rate above) are not credited automatically. Contact support with your transaction ID and staff will review it and tell you the outcome.
• Anything else we can't credit automatically — contact support with your transaction ID and we will review it, and credit it to your account once we've confirmed it's yours.

7Marketplace purchases, swaps and swap credit

Marketplace purchases settle instantly: the seller is paid and the item moves to your inventory in the same step. Swap desk trades settle the same way. For that reason, confirmed purchases and swaps are final and are not refundable, including if you change your mind, pick the wrong variant, or an item's value changes later.

Before anything moves, the server re-checks every price and value. If anything changed, you're shown the new totals and nothing happens until you confirm again. If a purchase or swap was processed incorrectly because of a technical error on our side, contact support and we will put it right.

Swap credit — the leftover value you keep when a swap gives more than it takes — has no cash value. It isn't refundable and can't be withdrawn, exchanged for balance or money, or moved to another game or account. It can only be spent on later swaps in the same game.

8Failed deliveries and cancelled withdrawals

• Crypto withdrawals — you can cancel while pending and the full amount, including the network charge and site fee, returns to your balance. Once processing starts, an uncertain chain outcome must be reconciled before a refund or replacement. If a withdrawal is safely rejected without payment, the full amount is refunded. The site fee is earned only on successful completion.
• Item withdrawals — you can cancel an item withdrawal while it's pending and the items unlock in your inventory. Once it's being delivered it can't be cancelled. If we can't deliver (for example the Roblox username is wrong or the trade can't be completed), we cancel it and the items return to your BloxyShop inventory, where you can try again, swap them or list them on the marketplace.
• Item deposits — we credit the items our trade bot actually receives. If you traded items to our bot but they weren't credited (for example an item wasn't accepted or the trade didn't finish), contact support with your Roblox username, the time of the trade and the items; after verifying, staff will credit the items or return them in-game.

Deliveries sent correctly to the Roblox username you entered are complete and can't be recalled. Items or crypto you send to anyone other than the bot or address shown on your request — including impersonators — are outside our control and can't be refunded.

9Account holds and closures

If your account is placed on hold for review, your balance and items stay in your account until the review is complete. If an account in good standing is closed, you can withdraw its remaining balance and items under the normal rules; swap credit has no cash value and is not paid out. Balances and items reasonably believed to be linked to fraud, stolen property or other unlawful activity may be withheld as described in the Terms.

10How to ask for help

1. Find the reference: the transaction ID (txid) in Wallet → Transactions or your own wallet for crypto, or, for items, your Roblox username and the time of the trade (plus the OUT-… code if a staff delivery gave you one).
2. Contact BloxyShop support with your Roblox username, the reference, the amount and coin (or items), and what went wrong. Screenshots help.
3. Never share your Roblox password, cookie, or a wallet seed phrase or private key — support will never ask for them.

We review every request and will tell you the outcome. Where a credit or refund is due, it is made to your BloxyShop balance or inventory unless this policy says otherwise.

11Changes to this policy

We may update this policy. The date at the top shows when it last changed. Transactions are handled under the version in force when they were made.